Privacy Policy

China FS Plant Protein (“we,” “our,” “us”) respects your privacy and is committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website and services.

1. Information We Collect

We may collect the following types of personal information:

  • Identifiers: name, email address, phone number, company name, billing/shipping details.
  • Commercial Information: purchase history, inquiries, quotations, and transaction records.
  • Technical Information: IP address, browser type, operating system, cookies, and device identifiers.
  • Usage Information: how you interact with our website, pages visited, and browsing patterns.

We do not collect sensitive personal data unless required for regulatory or contractual purposes.

2. How We Use Your Information

We process your information for the following purposes:

  • To provide and improve our products and services.
  • To process orders, payments, and deliveries.
  • To respond to inquiries, requests, and customer support.
  • To comply with applicable laws and certifications (Food Production License, FDA, EU Organic, Halal).
  • For marketing, promotions, and newsletters (only with your consent).
  • To maintain website security and prevent fraud.

3. Legal Basis for Processing (GDPR – EU/UK)

If you are located in the EU/UK, we rely on the following legal grounds to process your personal data:

  • Contractual necessity – to provide requested products/services.
  • Legal compliance – to meet regulatory obligations.
  • Legitimate interests – to improve operations and communicate with customers.
  • Consent – for marketing and optional services.

4. Your Privacy Rights

Under GDPR (EU/UK):

You have the right to:

  • Access, correct, or delete your personal data.
  • Restrict or object to certain data processing.
  • Data portability (receive your data in a structured format).
  • Withdraw consent at any time.
    To exercise your rights, contact us at [email protected].

Under CCPA (California, USA):

California residents have the right to:

  • Request disclosure of categories and specific pieces of personal data collected.
  • Request deletion of personal data (subject to exceptions).
  • Opt-out of the sale of personal information (we do not sell personal data).
  • Non-discrimination for exercising privacy rights.

Requests can be made at [email protected].

5. Data Sharing & Transfers

We may share data with:

  • Logistics and shipping partners.
  • Payment processors.
  • Business partners and distributors.
  • Regulatory authorities when required.

International transfers outside the EU/UK will be safeguarded by Standard Contractual Clauses (SCCs) or equivalent protections.

6. Cookies & Tracking

We use cookies to enhance user experience, analyze website traffic, and improve marketing. For more details, please see our Cookie Policy.

7. Data Retention

We retain personal data only as long as necessary to fulfill contractual obligations, comply with laws, or resolve disputes.

8. Data Security

We use administrative, technical, and physical safeguards to protect your information. However, no online system is 100% secure.

9. Changes to this Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a new effective date.

10. Contact Us

If you have questions about this Privacy Policy, please contact us at:
Email: [email protected]
Website: https://zhaoshanyao.cn/